By: Eric Swanson, Senior Product Manager, Revenue Cycle Intelligence Team
Provider organizations need greater visibility into reimbursement performance than ever before. Yet critical market, payer, and IDR data often reside in multiple systems, making it difficult to identify opportunities and measure results.
That’s the problem Zotec Partners has been focused on solving with ZiNG.
ZiNG (the Zotec Intelligent Negotiation Guide) was designed to help clients better understand where they stand in the market and identify opportunities to improve reimbursement outcomes. It combines nationwide marketplace reimbursement data with Zotec’s own performance data to give clients a clearer picture of how payer rates compare across markets and peers.
But we knew there was an opportunity to take it a step further.
Last year, Zotec introduced the ZiNG Opportunity Explorer to help clients evaluate market positioning and identify areas for negotiation or Independent Dispute Resolution (IDR) opportunities. More recently, we expanded the platform with the new ZiNG Results Tracker, which allows clients to monitor the impact of those efforts over time directly within the CZAR dashboards.
Our goal with the Results Tracker was to simplify what can otherwise become a fragmented process. In the past, organizations pursuing reimbursement optimization or IDR strategies often had to pull information from several different places. We wanted to bring all of that together into one, easy experience.
Now, clients can log into CZAR and access both the Opportunity Explorer and the Results Tracker in a single portal. They can evaluate where they stand in the market, identify opportunities for improvement, and then track how those efforts are performing over time.
The Results Tracker centralizes data from multiple sources, including marketplace benchmarking information from PayerPrice, Zotec performance data, and IDR workflow tracking through our IDR partner, Pivotal, formerly Radix. That means clients can now see where submissions are in the pipeline, monitor reimbursement trends, and better understand the financial impact of their reimbursement strategies without needing to navigate multiple systems.
What’s been especially encouraging is how quickly clients have started finding value in the platform. We’ve already seen organizations use ZiNG to validate market positioning, identify stronger payer targets, and support more data-driven reimbursement strategies.
This has been a rapid evolution for a relatively small team, but that’s something I’m proud of. Over the past year, we’ve gone from research and development to delivering multiple ZiNG capabilities in quick succession, all with a focus on making complex reimbursement data more actionable and accessible for our clients.
We’re continuing to evaluate where we can go next. As the reimbursement landscape continues to evolve, Zotec is exploring additional opportunities—including predictive and AI-assisted capabilities—that could help clients identify contract variance trends, underpayments, and additional optimization opportunities moving forward.
At the end of the day, our focus is helping clients make sense of a rapidly changing market and giving them tools that simplify the process along the way.
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Eric Swanson, Senior Product Manager, blends product management discipline with a strong creative background to shape scalable, highly adopted user solutions.
