Patient Financial Experience

Zotec transforms the patient financial journey with personalized communication, flexible payment options, and clear, compassionate billing—driving higher satisfaction and faster collections.

A Comprehensive Solution for Patient Payments

Zotec’s Patient Financial Experience combines proven processes with advanced technologies and services—offering expanded capabilities that adapt dynamically to patient needs and financial performance goals.

Data Integration

Open Architecture
In Sync with System of Record

Discovery

Z-Check Coverage detection
Time of Service
Email Discovery

Collections

Intelligent Guarantor Outreach
Multiple Patient Touchpoints
Text and Email
IVR Technology
Branded Outbound Dialer
Payment Reconciliation
Payment Plans

Business Intelligence

Data Access 365/24/7
Comprehensive Analysis and Reporting
Dashboard Technology to Inform Decisions

Contact Center

Live Agents, Personal Service
Addresses Patient Inquiry
Facilitates Payments

Reputation Management

Patient Reviews and Ratings
Net Promoter Score (NPS)

Client Relationship Management

Dedicated Account Support Team

Operational Excellence

Operations Team Support
Customized Reporting

Optimize the Patient Experience with Z-Suite

Zotec's Z-Suite delivers personalized, tech-enabled touchpoints that simplify billing, improve transparency, and empower patients every step of the way.

Z-Check

Verify coverage. Reduce denials.

Z-Check detects insurance coverage in real time to help you avoid eligibility errors, reduce claim rework, and accelerate reimbursement.

ZiGO

Proactive patient outreach that drives payment.

The Zotec Intelligent Guarantor Outreach (ZiGO) uses intelligent, multi-channel communication to engage patients with personalized messages that improve collections and satisfaction.

Z-TOS

Collect more at the point of care.

The Zotec Time of Service (Z-TOS) delivers real-time financial estimates and payment tools at time of service, helping staff collect patient balances upfront with ease and accuracy.

CZAR

Revenue clarity starts here.

The Comprehensive Zotec Analysis and Reporting (CZAR) gives a clear view of the entire patient financial journey—tracking engagement, identifying friction points, and surfacing actionable insights.

With Zotec, Patients Pay Anytime, Anywhere, and Any Way.

Patient Satisfaction and Google Reviews

Zotec prompts patients to leave a review after they complete a superior payment process, via text or after making a payment in the portal. This translates to improved net promoter scores for your organization.

Make every patient payment simple, smart, and successful.

Discover how Zotec puts your patients first—while driving stronger collections and smoother payment journeys.