Case Study: Renewing a RCM Partnership Focusing on Quality Service, Advanced Processes, and Deep Analytics.

June 30, 2025

Renewing a RCM partnership with Zotec Partners gave North Metropolitan Radiology Associates access to the responsive, data-driven client service it had previously experienced. With a team who already understood the business, Zotec delivered enhanced analytics, deeper monthly reporting, and actionable insights to address gaps.

Within the first year, the practice saw measurable improvements in patient outreach and a reduction in bad debt. Using the Zotec Intelligent Guarantor Outreach (ZiGO), the practice was able to streamline patient outreach, increase self-pay collections, and reduce manual follow-up tasks – freeing staff to focus on higher-value activities.

About Zotec Partners: Since 1998, Zotec Partners has developed and deployed solutions and services for healthcare organizations. This is accomplished with proprietary technology, people-centered service, and measurable results. Zotec delivers financial and patient experience solutions to providers that transform their healthcare business relationships. Today, Zotec manages more than 100 million medical encounters annually, and counting. Zotec is the chosen partner for thousands of providers across the nation.

To learn more about Zotec Partners click here.