Leading North Carolina radiology practice chooses technology-driven RCM platform to support long-term growth, revenue performance, and health system alignment
Wake Radiology, a premier independent and physician-owned radiology group based in Raleigh, North Carolina, has selected Zotec as its revenue cycle management partner. The partnership reflects Wake Radiology’s commitment to operational excellence, advanced analytics, and scalable infrastructure as the group continues to grow intrinsically and alongside its health system partners.
Wake Radiology is one of the largest and most respected radiology practices in the Southeast, with approximately 60 physicians and more than 600,000 procedures performed annually. The group provides comprehensive diagnostic and interventional imaging services across multiple sites and maintains deep, long-standing relationships with regional health systems.
“We were looking for a partner that truly understands radiology, invests in innovation, and aligns with the complexity of our health system relationships,” said Parul Galloway, COO of Wake Radiology. “Zotec demonstrated a clear commitment to specialty-focused technology, advanced analytics, and long-term partnership. Their approach gives us confidence that our revenue cycle will be well-positioned to support both performance today and growth in the future.”
Wake Radiology’s decision followed a thorough evaluation process as the practice assessed options to replace its in-house billing operations with a partner capable of delivering greater scalability, insight, and efficiency. Practice leadership prioritized a platform that could support increasingly complex payer dynamics, evolving patient engagement expectations, and closer integration with health system partners.
Zotec was selected based on its radiology-specific RCM platform, strong regional presence in North Carolina, and proven success supporting large, sophisticated radiology groups. Zotec’s dynamic patient outreach capabilities and advanced analytics provided Wake Radiology with confidence in Zotec’s ability to deliver transparency, performance consistency, and actionable insight at scale.
“Wake Radiology is a highly respected, forward-thinking practice with strong clinical and operational leadership,” said Howard Pingston, NVP of Radiology Sales at Zotec Partners. “They represent exactly the type of organization that benefits from a specialty-built revenue cycle strategy—one that combines automation, analytics, and deep radiology expertise. We’re honored to partner with Wake Radiology as they continue to evolve and strengthen their position in a complex healthcare environment.”
Under the agreement, Zotec will deliver end-to-end revenue cycle management services tailored to the needs of high-volume radiology practices, including coding, billing, patient engagement, analytics, and performance monitoring.
About Zotec Partners
Zotec Partners (Zotec) makes a difference by improving the business of healthcare. We are the country’s largest privately held provider of revenue cycle, patient billing, and practice management solutions for more than 25,000 healthcare clinicians and their patients. Processing over 120 million medical encounters annually, Zotec’s advanced data-driven technology, specialty expertise, and analytics-powered services help healthcare organizations improve financial performance while enhancing the patient experience. Learn more at www.zotecpartners.com and follow Zotec on LinkedIn.
About Wake Radiology
Wake Radiology has set the standard for medical imaging excellence and innovation since 1953. Physician-owned and led, our results-driven team of sub-specialized radiologists delivers an unparalleled patient experience rooted in accessible, compassionate, and actionable care. As the Triangle’s first and largest outpatient imaging provider, Wake Radiology relies on world-class technology to deliver faster and more accurate imaging services, allowing physicians to elevate patient care and help our communities thrive. Specialties include MRI, CT, X-ray, Ultrasound, Interventional Radiology, Nuclear Medicine, Bone Density and Mammography across 14 area locations. Learn more at WakeRad.com.
