Best Practices to Select a Healthcare Information and Technology Vendor

June 20, 2022

Selecting a healthcare information and technology vendor requires careful consideration and a visionary approach to ensure that your choice will perform and add value in the long run for your organization. The question for many organizations centers around how to maximize the possible benefit that you can gain from current vendor relationships and select new ones to help your organization meet or exceed current key performance indicators. Below, we’re discussing three best practices that you can employ today to begin the process of vendor selection, allowing you to more immediately choose a vendor that suits your long-term needs.

What benefits can a healthcare information and technology vendor add to your organization?

Whether you’re a private practice or a large-scale hospital, partnering with the right healthcare information and technology [HIT] vendor can help you to enjoy a more patient-forward and streamlined operational process. With optimized HIT systems in place, you can reduce your overall paperwork processes from both a team member and a patient perspective. You can also more easily coordinate care and payment in a seamless, single-stream process.

If your organization is on the hunt for an end-to-end HIT system, you’re in good company. The industry is continuing to grow at a record pace, hitting a projected 167.4 billion dollars, according to Grandview Research. Below are a few tips to help you to vet and find the next best HIT solution for your healthcare organization.

1. Connect with the team early on in the evaluation process

Before signing on to the contract, it’s important to review who you’ll be working with over the course of the commitment period. During your review phase, meet everyone in the related departments that both you and your clients may be dealing with. Considering your assigned agents across departments such as customer service, billing, tech support, and more can help you to determine where the vendor falls into the context of your overall vision.

2. Come equipped with long-term success indicators

Coming to your new vendor with a list of long-term success indicators can help you to get the most out of your partnership. You can treat these as a roadmap to success that can help to guide your decision-making process and your future experiences with the vendor going forward. You can also use these to help you through your vendor selection process, identifying the options that are most in line with your organizational goals.

3. Verify industry-specific expertise
When you are in the vendor evaluation process, you can verify and evaluate their industry expertise to get an understanding of how they will take on your organization-specific challenges. This can often highlight their approach for future, similar issues, and questions and can further show you if they are a good fit for your needs.

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