How Zotec developed a scheduling system and streamlined vaccination experience for millions of Indiana residents

May 20, 2021

During the COVID-19 pandemic, innovative companies have identified new opportunities and leveraged their capabilities to bring new solutions to market. This is the case for Zotec Partners, a leading revenue cycle management company based in Carmel, Ind. Wanting to do its part to assist during the pandemic, Zotec created testing and vaccine scheduling solutions and inventory management for the state of Indiana.

Becker’s Hospital Review recently spoke with T. Scott Law, the founder and CEO of Zotec Partners. He described Zotec’s situation at the beginning of the pandemic, explained how the company pivoted to provide an important new service and offered his outlook for the future.

Driven by the desire to help, Zotec created a system to schedule appointments for COVID-19 tests

During early surges of COVID-19, Zotec lost about 40 percent of its volume. This is because the company’s physician clients lost about 40 percent of their volume, Mr. Law said.

However, Mr. Law’s immediate concern was not for the company’s revenue, but for the safety and livelihood of his employees. He recalled, “We looked at the situation and said, ‘how can we help people get back to work.’” Based on the company’s deep knowledge of the healthcare space, Mr. Law’s attitude was, “There’s got to be something that we can do.”

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