To Our Zotec Client Community:
First, we’d like to say thank you. To the doctors, nurses and healthcare workers on the front lines fighting this pandemic and caring for those in need … we see your efforts, and we appreciate you. Together, we are facing truly unprecedented times. We know there is plenty of information available out there, but a lso uncertainty about how this situation will progress. During this time, it is more important than ever for us to ensure that we are well positioned as a company to support your organization’s needs. We are monitoring the situation, planning for possible impacts to our clients and employees, and focusing on the things we can control – like making sure we keep you informed of our plans to keep your revenue cycle transactions running smoothly.
As a result, we are leaning into the foundation of Zotec – our People, Processes, and Technology. Below is an update on how we’re leveraging these three pillars in our approach to the coronavirus situation – for both clients and employees.
The health and safety of our employees and their families is critically important to us. Effective March 17, nearly all Zotec employees are required to work from home until further notice.
Zotec has been smoothly transitioning office-based staff to home-based work over the past several days. We are working to ensure all Zotec employees are supported with the resources they need to successfully enable this transition.
Rest assured, Zotec will be able to provide your organization with uninterrupted service and support no matter where employees are located.
We know we have the technology, procedures, productivity standards, and remote access security controls in place to safely and continuously process transactions on your behalf. Our Business Continuity Team is meeting daily and continuing to monitor the situation, planning for possible impacts to our clients and employees and focusing on the things we can control – like actively monitoring business for our clients and being prepared to respond to any situation that arises.
We also remain in constant communication with our offshore partners. Each partner has provided Zotec with a documented business continuity plan, including actions ranging from remedial interventions to disaster recovery.
As you know, our processes are highly automated, and our systems are maintained in tier one data centers with redundant power supplies.
As a result, our foundation is solid and we are well-positioned to continue to file claims, process payments, handle your patient calls and provide our full range of services to you without interruption.
We will face this crisis head-on as it unfolds over the next few days, weeks, and months. I am confident that our team will do its very best to keep business flowinq. We are dedicated to your success.
If you have any follow-up questions, please feel free to reach out to Dan Simile, Executive Vice President, Client Services.
T. Scott Law
Founder & CEO, Zotec Partners